Refund Policy1. Eligibility for Refund
- Refunds will only be considered in the case of technical issues that prevent the user from using purchased coins.
- Requests for refunds must be made within 7 days of the purchase date.
- Coins spent on initiating chats are non-refundable.
- Dissatisfaction with the quality of work or communication with writers does not qualify for a refund of coins.
- Users must contact customer support to request a refund, providing their name, transaction details, and a description of the issue.
- The customer support team will review the request and respond within 5 business days.
- Approved refunds will be processed back to the original payment method within 10 business days of approval.
- The decision of the team will be final.
- Refund requests will be handled in accordance with Writeyfy's Privacy Policy. User data will be protected and not shared with third parties without explicit consent unless required by law.
- Writeyfy reserves the right to amend this Refund Policy at any time without prior notice. Users are encouraged to review the policy periodically.
